Reference

Terms and Conditions That Govern Your Account

These terms set out the agreement between you and ludo69 when you open an account and use our lobby — from deposits via UPI or Paytm to withdrawals…

Applies to all account activityCovers UPI, Paytm, PhonePe depositsJurisdiction-aware access rulesAccount security obligationsSubject to updates with notice

Explore Lobby Read FAQ

Who These Terms Apply To and Where

ludo69 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Access to ludo69 depends on local law in your state or territory and is available only where local law permits. By creating an account, you confirm that you are accessing the platform from a location where doing so is lawful. These terms apply to every action

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you take on ludo69 — browsing the lobby, placing a wager, requesting a payout, or contacting support. Deposits made through UPI, Paytm, or PhonePe are subject to both these terms and the policies of the payment provider you choose. We may update these terms with reasonable
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notice; continuing to use your account after that notice constitutes acceptance. If any clause conflicts with applicable local law, that clause is read down to the minimum extent necessary to comply.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR POLICY TEAM

How to Contact Us About These Terms

If anything in these terms is unclear, or if you need to make a formal request related to your account rights, our support team is here to assist.

Live Chat Our chat agents are available around the clock to answer questions about these terms, account eligibility, and any clause that affects how you use the platform day to day.

Email Support Send a detailed query to our legal and compliance inbox. We respond to all written policy and account-rights requests within three business days, with a reference number provided by return.

In-App Messages Log in and use the message centre for account-specific policy questions. All correspondence is stored in your account history so you can track the status of any open request at any time.

HOW WE PROTECT YOUR ACCOUNT

Data Handling, Security and Your Rights Under These Terms

ludo69 applies a strict set of internal controls to protect your account data and ensure the terms you agreed to are administered fairly.

Data Retention Policy

We retain account data for the period required by applicable law and our internal audit obligations. Once that period lapses and your account is closed, identifiable personal data is deleted or anonymised within 30 days.

Cookie Usage

Our platform uses cookies to maintain your session, remember your payment preference between UPI and Paytm, and measure how pages perform. You can manage cookie preferences from your account settings at any time.

Account Security Obligations

You are responsible for keeping your login credentials private. If you suspect unauthorised access, contact us immediately via live chat. We can place a temporary hold on your account while we investigate and verify your identity.

Right to Access Your Data

Under these terms, you may request a copy of the personal data we hold about you. Submit a written request through email support and we will provide a structured data export within the timeframe required by applicable law.

Right to Correct Your Records

If any detail in your account profile is inaccurate — name, date of birth, or contact information — you can request a correction through the in-app message centre. We verify and update records typically within two business days.

Who to Contact for Policy Changes

For formal requests relating to these terms — including data deletion, record correction, or eligibility questions — write to our compliance team at the email address listed in your account dashboard under Help and Legal.

Common Questions About Our Terms

We have gathered the questions account holders ask most often about these terms — covering access rules, what happens when terms change, how data is managed, and what your rights are if a dispute arises. If your question is not answered here, reach our support team through live chat or email.

These terms take effect the moment you complete account registration and confirm acceptance. They govern every transaction and interaction from that point forward, including deposits via UPI, Paytm, or PhonePe, and any wagers placed in the lobby.

We notify account holders of material changes through email and an in-app alert before the new terms take effect. Continued use of your account after the stated effective date means you accept the updated version. You can always find the current version on this page.

Any clause that conflicts with applicable local law in your state or territory is read down to the minimum extent necessary to achieve compliance. The rest of the terms remain fully in effect. Access to ludo69 is only available where local law permits.

Yes. Submit a written data-access request via email to our compliance team or through the in-app message centre. We will prepare a structured export of your personal data and deliver it within the timeframe required under applicable law.

Raise a dispute through live chat or email within 30 days of the transaction date. Provide your account reference, the date, and the amount in question. Our team will investigate and communicate a resolution within five business days of receipt.

The core account terms are the same regardless of your chosen payment rail. Each payment provider — UPI, Paytm, PhonePe — also has its own processing terms, and by using that provider you agree to those terms in addition to ours.

You may request account closure at any time by contacting support via live chat or email. Any pending withdrawals will be processed to your verified payment method before the account is permanently closed and your data retention period begins.

Terms and Conditions That Govern Your Account

How to Contact Us About These Terms

Data Handling, Security and Your Rights Under These Terms

Data Retention Policy

Cookie Usage

Account Security Obligations

Right to Access Your Data

Right to Correct Your Records

Who to Contact for Policy Changes

Common Questions About Our Terms

01 When do these terms come into effect for my account?

02 How will I know if the terms have been updated?

03 What happens if a term conflicts with the law in my state?

04 Can I request a copy of the personal data you hold about me?

05 How do I dispute a transaction or outcome under these terms?

06 Are these terms different for deposits made through UPI versus Paytm or PhonePe?

07 What right do I have to close my account under these terms?

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