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How ludo69 Handles Your Personal Data

At ludo69, we take the privacy of every account holder seriously — this policy tells you exactly what data we collect, why we collect it, and how we…

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REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about how your personal data is used, want to request a copy of your records, or need to raise a privacy concern, our dedicated support team is…

Live Chat Support Start a live chat session directly on ludo69.co to raise a data privacy question. Our agents are available 24 hours a day, 7 days a week, and can escalate your query to our privacy team immediately if needed.
Email Privacy Request Send a detailed request to our privacy inbox and include your registered mobile number or email address for verification. We will confirm receipt within one business day and keep you updated throughout the review process.
On-Site Contact Form Use the contact form under your account settings to submit a formal data access or deletion request. Each submission is logged with a ticket number so you can track progress and follow up without repeating your details.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security at ludo69

We apply industry-standard encryption to all data in transit and at rest on ludo69.co. Cookies are used to keep your session active, remember your preferred language, and analyse how pages are used…

End-to-End Encryption

All data exchanged between your device and ludo69.co travels over TLS encryption. This applies to account login, deposit flows via UPI or Paytm, and any personal details you submit through forms or support chats.

Cookie Management

We use session cookies to keep you logged in, preference cookies to remember your region and language, and analytics cookies to understand page performance. None of our cookies are shared with advertising networks without your explicit consent.

Account Security Alerts

If a login attempt comes from an unrecognised device or location, we send an immediate alert to your registered email or mobile number. You can review active sessions inside your account settings and end any session you do not recognise.

Data Retention Policy

We keep your account data for as long as your account remains active and for a defined period afterwards as required by Indian financial regulations. Once the retention window closes, data is securely deleted or anonymised from our systems.

Third-Party Data Sharing

Your personal data is shared only with the payment processors needed to complete your UPI, Paytm, or PhonePe transactions and with identity-verification services required under applicable law. We do not sell or rent your data to marketing companies.

Requesting Changes to Your Data

You can ask us to correct inaccurate details, export a copy of your data, or permanently delete your account records. Submit your request via live chat or email; our team will verify your identity before making any changes to your profile.

Frequently Asked Privacy Questions

These are the questions we hear most often about data collection, storage, and your rights as an account holder on ludo69.co. If your question is not covered here, reach out to our support team directly and we will respond within one business day.

We collect your name, email address, mobile number, and date of birth during registration. If you make a deposit via UPI, Paytm, or PhonePe, we also record the transaction reference and amount as required for payment processing and identity verification.

Payment records are stored in encrypted form on our secured servers. We retain transaction references and amounts to support dispute resolution and regulatory compliance, but we never store full UPI handles, Paytm wallet PINs, or PhonePe authentication credentials on our end.

Yes. Submit a data-access request through live chat or our email support channel with your registered email or mobile number for identity verification. We will compile and send your data within 7 business days of confirming your identity.

Send a deletion request to our privacy team via the on-site contact form or email. We will verify your identity, close your account if it is still active, and delete or anonymise your records within the timeframe allowed by applicable Indian data regulations.

No. We share data only with payment processors needed to complete your transactions and with identity-verification services required by law. Your personal details are never sold or transferred to advertising networks or unrelated third parties.

Cookie preferences can be adjusted through your browser settings at any time. Disabling analytics cookies will not affect your ability to log in or make deposits, though some personalisation features such as saved language preferences may reset between sessions.

Change your password immediately and contact our support team via live chat so we can review your recent session logs. We can also suspend your account temporarily while the investigation is under way to prevent any further unauthorised activity.

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